Terms of service
These terms apply to this website and to the free pilot and paid plans offered through it. ProvaCall is sold to businesses only, not to consumers.
1. What ProvaCall does
We test AI voice agents: we run simulated callers on business scenarios against an agent you own or are authorised to test, and report what the agent got right and wrong, with the exact quotes.
2. The free pilot
The pilot is free, with no obligation. It covers up to 10 business scenarios on one agent, a report, and a 30-minute review call. We may decline or stop a pilot, for instance if the agent cannot be reached or testing it would be unlawful. You owe us nothing if you do not continue.
3. Paid plans
The prices on the website are indicative. A paid plan starts only when you accept a written quote that states the price, what is included, the billing period and VAT. Nothing is charged on this website. See also the refund policy.
4. What results mean
Reports come from simulated calls, rule checks and an AI judge. They show problems we found, not a guarantee that an agent has no others. AI judgements can be wrong and results can differ between runs. A report is not legal, regulatory or compliance advice.
5. Your responsibilities
- Test only agents you own or are authorised to test, and give us only phone numbers you are entitled to have called.
- Do not ask us to call emergency services, or any real person who has not agreed to receive test calls.
- Do not send us personal data of your own customers unless we have agreed it in writing first. Our scenarios use fictional data.
- Do not attack, overload or try to break into the site or our systems.
6. Ownership and confidentiality
Your reports are yours. We keep our scenario library, tools and methods. We keep your agent's details and knowledge base confidential and use them only to run your tests.
7. Liability
We do our best, but we provide the service as it is. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before it, and we are not liable for indirect losses such as lost profit. Nothing here limits liability that cannot be limited by law, including for fraud or gross negligence.
8. Changes and ending
We may change these terms; the date above shows the latest version, and a change never applies to a paid period already started without your agreement. Either side can end the relationship at any time, subject to what a signed quote says.
9. Law
These terms are governed by French law. Disputes go to the competent courts in France, unless mandatory law says otherwise.