Refund policy
Short version: the pilot is free, nothing is charged on this website, and if you pay for a plan and it is not right for you, you can get your money back in the first 14 days.
Free pilot
There is nothing to pay and so nothing to refund.
Paid plans
- No payment on this website. Paid plans are agreed in a written quote, so you always see the price, what is included and the VAT before you pay.
- 14-day refund. If you are not satisfied, tell us within 14 days of your first payment and we refund that payment in full.
- Monthly plans can be cancelled at any time; cancellation takes effect at the end of the month already paid, and nothing more is charged.
- If we do not deliver. If a test run you paid for is not delivered as agreed, we redo it or refund that part.
How to ask
Email hicham.wsabouni@gmail.com with your company name and the quote or invoice reference. We confirm within 3 working days and send the refund to the original payment method within 14 days.
Your legal rights
This policy adds to your legal rights and does not reduce them. ProvaCall is sold to businesses, so consumer withdrawal rules do not normally apply, but we offer the 14 days above anyway.